• General Conditions

1. 1. These Terms and Conditions (“Terms and Conditions”) regulate the use of the Ten Twenty One website, accessible from www.tentwentyone.io (“Site”)
   2. Ten Twenty One, S.A., a public limited company, with head office at Rua Actor António Silva, no. 9, 1º floor, Campo Grande, 1600-404 Lisboa, with a shareholder´s capital of €50.000.00, registered, at the Lisbon Commercial Registry Office, with Portuguese Company Registry Office under NIPC 517.351.757 (“Ten Twenty One”) is the legitimate and exclusive owner of Site.

1. The use of the Site by Ten Twenty One´s Customers (“Customers”) or by users of the Site (“User”) presupposes and implies knowledge and acceptance of these Terms and Conditions.

1. The Customer/User declares to possess the necessary legal capacity to accept these Terms and Conditions.
2. Ten Twenty One reserves the right to change or update these Terms and Conditions freely and at any time. Such changes will be into effect as they are published on the Site. The Customer/User must regularly consult these Terms and Conditions to check the most up-to-date version.

1. These Terms and Conditions regulate the use of the Site by the Customer/User, while the contracted services is regulated by the Contract signed between the Customer and Ten Twenty One.
2. Any new services and features on the Site shall be governed by these Terms and Conditions.

• Use of the Site

1. 1. Ten Twenty One grants the Customer/User a limited license to access and use the Site, which does not include the possibility of downloading (except for temporary storage of pages), modification, resale, or commercial use of the Site or its content, with exception to written authorization from Ten Twenty One.
   2. Customer/User´s right to use any software, data documentation, or other materials accessed through the Site is subject to the Site´s Terms and Conditions and, if you are a Customer, also to the Contract signed with Ten Twenty One.
   3. The Customer/User is exclusively responsible for the utilization of all content available on or from the Site, according to these Terms and Conditions.

• Prohibited Activities

Any ilegal and/or inappropriate activities are expressly prohibited, including but not limited to the following:

1. carry out illegal activities or activities that violate the rights of Ten Twenty One or its Customers/Users or other Internet users;
2. use an identity other than the Customer/User or falsify or hide in any way the identity of the Customer or User;
3. cancel newsgroup articles, if any, that are not their own or without being mandated to do so by the other users of those newsgroups;
4. produce or reproduce content with offensive, defamatory characteristics or that may violate the privacy or other third parties´ s rights;
5. produce or reproduce texts, data, images, programs or any content that is illegal, criminal, racist, profane, pornographic, obscene, or that, in any way, may violate human rights or violate current legislation;
6. transmit, reproduce, advertise sale, offer, exchange or demand for any copy or method of obtaining a copy or method of using a copy of a computer program, musical work, videogram, written publication or any other work protected by law on copyright or industrial property, or on any other material or information that may be legally protected or violates the rights of third parties, regardless of the medium used, without holding the respective rights of transmission, reproduction, publication, use or legally required authorization;
7. interfere or condition, in any way, the use of the Site or violate any rules, regulations or network standards related to the use of the Site;
8. introduce, transmit or make accessible in any way, material that contains viruses, programs, systems or files that destroy or limit the functionality and/or capacity of any computer, including software and hardware or electronic communications equipment;
9. promote or provide information about illegal activities.

• Intellectual and Industrial Property

1. 1. The entire content of the Site, including, but not limited to, texts, graphics, images, sounds, logos, brands, domains, and any other elements, is property of Ten Twenty One, which holds, in particular, the copyright and industrial property rights thereto, with the exception of content provided by advertisers or commercial partners who are identified as such. Copyright protection of Ten Twenty One content extends to all reproductions or copies obtained from the content of the Site.
   2. The Site or any portion thereof may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Ten Twenty One.
   3. The Customer/User may not use framing techniques to appropriate any trademark, logo or other proprietary information of Ten Twenty One (including images, text, page layout or forms) without the express written consent of Ten Twenty One.
   4. Any unauthorized use of brands, logos, images, texts, forms or other information owned by Ten Twenty One gives Ten Twenty One the right to block access to and use of the Site by the offending Customer/User, without prejudice to any compensation that may be incurred.

• Access to the Site

1. 1. Ten Twenty One is committed to ensuring continued access to the Site. However, interruptions, suspensions or access limitations may occur at any time, regardless of the reason. The Customer/User accepts that these restrictions may occur occasionally to allow activities such as maintenance, updates or the introduction of new features or services. In such situations, Ten Twenty One will seek to reestablish access as quickly as possible.
   2. The Customer/User accepts that, under no circumstances, may Ten Twenty One be held responsible for any damages that may result from interruptions, suspensions or limitations on referred access in the previous paragraph, whether direct and/or indirect damages, of a property nature and/or non-material damages, consequential damages and/or loss of profits or any other damages that in the specific case may be claimed against Ten Twenty One.

• Hyperlinks to other websites

1. 1. If the Site provides hyperlinks to third-party sites or content provided by third parties, Ten Twenty One informs that such hyperlinks are provided for informational purposes only. Ten Twenty One does not control and, consequently, is not responsible for the information placed on those sites.
   2. Ten Twenty One does not assume any responsibility for damages or losses resulting from the use of other websites by the Customer/User. Access to any other site through a link on the Ten Twenty One Site is the exclusive responsibility and risk of the Customer/User.
   3. The Customer/User must take special care when accessing other sites through the links available on the Ten Twenty One Site and must carefully read the respective terms and conditions.
   4. Ten Twenty One is not responsible for any acts or omissions of third parties related to the content referred to in paragraph no.1, nor does it guarantee that these contents and/or these products and services will achieve certain results intended by the Customer/User.
   5. Ten Twenty One does not assume any responsibility for consequences resulting from the Customer/User´s access to third party sites through links provided by Ten Twenty One.

1. Information Integrity

Ten Twenty One seeks to ensure that the information available on the Site is correct, accurate and reliable.

Despite using the means at its disposal to ensure the availability, accuracy and integrity of the information provided, Ten Twenty One does not under any circumstances, assume responsibility for any inaccuracy or incompleteness. Such failures or inaccuracies must be considered as clerical errors, subject to rectification, in accordance with the provisions of article 249 of the Civil Code.

• Terms and Conditions Violation

Ten Twenty One reserves the right to take all measures it deems necessary to safeguard its rights in the event of violation or attempted violation of these Terms and Conditions, and may choose to suspend or block access to and use of the Site, without the Customer/User being entitled to any compensation or indemnification as a result of such fact.

• Exclusion of Liability

1. 1. Customer/User data may circulate on the network with the inherent risk of being seen or used by unauthorized third parties. Ten Twenty One is not responsible for any loss or damage, direct or indirect, suffered by any Customer/User, in relation to the information contained on the Site, or resulting from the use that the Customer/User makes of the Site.
   2. Ten Twenty One is not responsible, in particular, for losses or modifications of Customer/User information, nor does it guarantee the confidentiality and privacy of any information sent by the Customer/User whenever it is transmitted over the Internet without additional security conditions.
   3. The Customer/User accepts that the Services, available through the Site on an open network, are subject to interference, interruptions, disconnections, or other anomalies, particularly as a result of breakdowns, overloads, line loads or other eventualities.
   4. The Customer/User expressly acknowledges that no responsibility can be attributed to Ten Twenty One in relation to potential or actual damages, which, directly or indirectly, may result to the Customer/User due to the occurrence of the events referred to in the previous paragraph.
   5. Ten Twenty One does not guarantee that the Site will function uninterruptedly or that it will be free of errors, viruses or other harmful elements.
   6. Ten Twenty One is not responsible for any defects, incorrect functioning or incompatibility, particularly with the Customer/User´s hardware, and is not obliged to provide support while using the Site, nor guarantees that it ensures the purposes intended by the Customer/User.
   7. Ten Twenty One reserves the right, at any time, to add, delete or modify any content on the Site.
   8. Ten Twenty One reserves the right to prevent access and use the Site to any Customer/User who violates any provision of theses Terms and Conditions or any legal regulations.
   9. Ten Twenty One is not responsible for any acts or omissions of these third parties related to those contents, products or services, not guaranteeing that these products or services achieve certain results intended by the Customer or the User.
   10. Ten Twenty One does not assume any responsibility for any alerts and recommendations on the Site, as they do not correspond to recommendations, advice or information for the purposes set out in article 485, no. 2, of the Civil Code.
   11. Without prejudice to the provisions of any Contract concluded with the Customer, Ten Twenty One will not be responsible for any damages arising from the use of the Site by the Customer/User.

• Customer/User Responsibility

1. 1. The Customer/User is solely and exclusively responsible for their use of the Site, and is therefore obliged to respect all applicable legislation, namely, the Code of Copyright and Related Rights, the Code of Industrial Property and the Law of Cybercrime.
   2. The Customer/User undertakes to act in good faith and to use the Site that does not offend any rights of third parties, namely the right to images, the right to good name and the right to honor and privacy.
   3. The Customer/User is authorized to use the contents of the Site solely and exclusively for the purposes for which it is intended, and is expressly prohibited reproducing, publishing or publicly disseminating, distributing or, in any other way, making the contents accessible to third parties, for public communication or marketing purposes, being also prohibited to make any changes at the contents.
   4. Any source codes or software available on the Site and which are property of Ten Twenty One, may be used solely and exclusively for the purposes for which they are intended, and the Customer/User may not reproduce, communicate or make these source codes or software available to third parties. Regarding software duly identified as belonging to third parties, the Customer/User must comply with the rules imposed by these third parties when using it.
   5. The Customer/User undertakes to keep any access codes that were available to them for the use of the Site, strictly confidential, being responsible for any damages or losses that may caused to Ten Twenty One or third parties, due to an illegal or incorrect use of the Site.
   6. The Customer/User undertakes to immediately inform Ten Twenty One of any violations or incorrect use of access codes of which they become aware.
   7. The Customer/User is expressly prohibited from creating, introducing or advising third parties to create or introduce any type of virus or program that damages or contaminates the Site.
   8. In the event that Ten Twenty One provides a publishing and sharing tool, the Customer/User may publish reviews, comments and other content, as long as they are not illegal, obscene, threatening, defamatory, invasive of privacy, contain viruses, constitute spam, is infringing of intellectual property rights or harmful to Ten Twenty One or third parties.
   9. The Customer/User controls all the content they share, and Ten Twenty One is not responsible for them in any way.
   10. Ten Twenty One reserves the right, but not the obligation, to monitor, edit or remove any content shared by the Customer/User on the Site.
   11. The Customer/User undertakes not to invade the privacy of other Users/Customers of the Site, committing specifically not to send unsolicited messages, not to collect, process, or disclose personal data without the consent of its owner, and not to send false or misleading messages or messages that violate any current legal norms.
   12. The Customer/User undertakes not to use any chats, forums or any other discussion groups on the Site for commercial purposes, namely for the distribution of products or services, for advertising purposes, or for membership of any entities or organizations.
   13. The Customer/User is solely responsible for any losses, whether direct or indirect, caused to themselves, Ten Twenty One, or any third parties, arising from their use of the Site. The Customer/User undertakes to pay any compensation that may arise or be attributed due to any action, claim, or judgment resulting from such use.
   14. The Customer/User is responsible for acquiring and maintaining electronic communications media, equipment (hardware) and computer programs (software) necessary to establish a remote connection to the Site.
   15. The use of the Site generates electronic communications data or traffic data, which will be billed in accordance with the tariff subscribed by the Customer/User with their electronic communications operator, with the Customer/User being exclusively responsible for the settlement of all related amounts to the data generated.

• Personal data

• The entity responsible for processing personal data is Ten Twenty One.

1. 1. Ten Twenty One has appointed a data protection officer who can be contacted directly by letter sent to NOS – DPO, Rua Actor António Silva, no. 9, Campo Grande, 1600-404 Lisboa or via email at dpo.privacidade@nos.pt.
   2. Personal data collected as part of the services´s provision and use of the Site are processed as they are necessary to carry out pre-contractual measures at the request of the Customer/User, to provide services, to comply with legal obligations imposed on Ten Twenty One, to pursue Ten Twenty One´s legitimate interests or because they were subject to consent.
   3. Personal data provided by the Customer/User or generated by the use of the service will be processed and stored electronically, intended to be processed by Ten Twenty One, for example, customer management and service provision, communication of products and services and sales, network and systems management, accounting, tax and administrative management, information security control and compliance with legal obligations.
   4. Data processing for the purposes of communicating products and services will be carried out in accordance with the consent option expressed by the Customer/User. Consent must be prior, free, informed, specific and unequivocal, expressed in a written or oral statement or through the validation of an option. The Customer/User may object to the processing of data for the purposes of communicating products and services at any time, by letter sent to NOS – DPO, Rua Actor António Silva, no. 9, Campo Grande, 1600-404 Lisboa or the email dpo.privacidade@nos.pt.
   5. The right of access, rectification, opposition, erasure, limitation and portability of the Customer/User’s personal data is guaranteed.
   6. The exercise of rights can be requested by means of a written request sent to NOS – DPO, Rua Actor António Silva, no.9, Campo Grande, 1600-404 Lisboa or to the email dpo.privacidade@nos.pt.
   7. Personal data is retained for different periods of time, depending on the purpose for which it is intended and considering legal criteria, necessity, and minimization of retention time.
   8. Ten Twenty One may use subcontractors for the purposes of processing personal data, and these entities are obliged to develop appropriate technical and organizational measures to protect data and ensure the defense of the holder’s rights.
   9. Without prejudice to the possibility of complaining to Ten Twenty One, the Customer/User may submit a complaint directly to the supervisory authority, the National Data Protection Commission (CNPD).
   10. The Customer/User can obtain complete and updated information on the processing of personal data, particularly regarding the categories of data processed, the purposes and legitimacy for the processing, the retention periods and the exercise of rights, in the Customer Privacy Policy (Click here).

• Suspension or termination of the Ten Twenty One Site

1. 1. Ten Twenty One may, freely and at any time, suspend or terminate access to and use of the Site, without such suspension or termination giving rise to any right to compensation or indemnification for the Customer/User.

• Communications and complaints

1. 1. The Customer/User can submit complaints, communications and suggestions related to the use of the Site via the email contact.us@tentwentyone.io.

• Applicable Law and Forum

1. 1. Portuguese Law will apply to all matters not expressly regulated in these Terms and Conditions.
   2. In the event of a dispute regarding the validity, effectiveness, interpretation, integration, application or compliance of these Terms and Conditions, Ten Twenty One and the Customer/User accept that it will be submitted to the exclusive jurisdiction of the Lisbon District Court, with express waiver of any other.